LAS PALMAS SHOP FAQs

HELP! THERE IS AN ISSUE WITH MY ORDER.

We are happy to help. Please email us at customercare@laspalmasnashville.com

WILL YOU SHIP MY CARD TO ME?

No. E-Gift cards are virtual so you will not receive a physical gift card in the mail. You will receive an email with your gift card number and pin after purchase. You can choose to print this gift card or save it to your mobile. Please bring this information into any Las Palmas location in the Nashville, TN area to be redeemed.

DOES MY CARD EXPIRE?

Las Palmas Gift cards are redeemable by the bearer at any one of Las Palmas Mexican Restaurente in Nashville, TN only. It may not be returned or redeemed for cash. Please treat this card like cash; it is not replaceable if lost, stolen or if used without authorization. Any balance in this card not used for a period of 12 months, a service fee of 10% of the outstanding balance will be deducted from the remaining balance, every 12 months until depleted.

WHAT IF I LOSE MY CARD?

Protect your gift card like cash. Lost or stolen gift cards will not be replaced.

WILL I GET A CONFIRMATION WHEN I ORDER?

Yes. You will receive an email receipt with you order information and your digital gift card number and pin.

WHERE CAN I USE MY CARD?

At any Las Palmas location in the Nashville area. Click here to see all of our locations.

Can I use my gift card for online orders?

Gift cards cannot be applied to online orders.

CAN I RETURN MY CARD AFTER I’VE PURCHASED?

No. All sales are final.

food safety

Our food has no MSG. We prepare our food daily & use pure cholesterol-free vegetable oil. Beef, pork, chicken, & mushroom fillings are pre-cooked with onions, bell peppers & tomatoes. If you have a food allergy, please let your server know. Las Palmas cooks beef medium or higher. If you prefer different, please advise your server. WARNING: Consuming raw or undercooked meats, poultry, seafood or eggs may increase your risk of food-borne illness, especially if you have certain medical conditions.